Refund policy

At Swarna Palace, every creation is a reflection of fine craftsmanship, purity, and trust. Each piece undergoes meticulous quality checks before it reaches you, ensuring that what you take home is nothing less than perfection.

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❖ FINAL SALE POLICY

To maintain the highest standards of hygiene, authenticity, and exclusivity:

• All purchases are final once the bill is generated.

• We do not offer returns or exchanges on any jewellery piece.

• Customers are kindly requested to inspect and confirm their selection prior to billing, as post-purchase modifications are not permitted.

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❖ EXCEPTIONAL CASES

In the rare instance of a manufacturing concern:

• The issue must be reported within 24 hours of purchase/delivery.

• Our team will carefully evaluate the product, and resolution will be provided at the sole discretion of Swarna Palace.

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❖ GOLD JEWELLERY BUYBACK

We are proud to uphold long-term value for your precious purchases:

• Gold jewellery is eligible for buyback at prevailing market gold rates.

• Applicable deductions include:

• Making charges

• GST

• Value of stones/diamonds (if any)

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❖ SILVER JEWELLERY

• Silver jewellery purchased from Swarna Palace is not eligible for buyback.

• Customers may choose to resell silver items through any local jeweller, as per their convenience.

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❖ AUTHENTICITY ASSURANCE

Every piece from Swarna Palace is:

• BIS Hallmarked for guaranteed purity

• Accompanied by a valid invoice for complete transparency

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❖ CUSTOMER CARE

For assistance or queries:

• WhatsApp: +91 8108071223

• Store Address:

Shop no. 05, SKYLINE WEALTH SPACE, Near Dmart, PREMIER ROAD, VIDYAVIHAR (WEST), Ghatkopar

MUMBAI-400086

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“At Swarna Palace, every piece you choose is not just purchased—it is chosen for a lifetime.”